Privacy Policy

Who operates this app

PS Laser
Gat No. 753, Velu Bag, Tal-Bhor
Pune – 412205, Maharashtra, India
GST: 27ABHFP5667Q1Z8
Phone: +91 77199 76990
Support: pslaser24@gmail.com

PS Laser is an internal manufacturing operations application used by PS Laser's own staff (Owners, Managers, Supervisors, and Workers) to manage orders, production, and delivery. It is not a consumer-facing app, and customers do not create accounts or log in themselves.

Data we collect

Employee (staff user) data

• Name, role, department, shift
• A login PIN — never stored in plain text. It is converted to a one-way cryptographic hash (scrypt) before being written to a storage location that no user, including an Owner, can read directly through the app.
• A security question and answer, used only to recover access if a PIN is forgotten. The answer is hashed the same way the PIN is.
• A device push-notification token, tied to your account and device, used to deliver notifications.

Customer / client data (entered by staff, about your customers)

• Client name, phone number, email address, billing/delivery address, and GST number, where provided
• Order details: items, quantities, pricing, due dates, and an optional reference photo

How we use data

• To operate the core functions of the app — orders, production tracking, delivery, and reporting.
• To send push notifications about order events, delivery reminders, and job assignments.
• To power the in-app AI assistant: when you ask it a question, a summary of relevant operational data (such as order status, due dates, and — where relevant to your question — client name and delivery address) is sent to our AI provider, OpenRouter, to generate a response. Phone numbers, email addresses, GST numbers, and other long numeric identifiers are automatically stripped before this data is sent. Client names and delivery addresses are not currently stripped when they're relevant to answering your question — we're disclosing this plainly rather than describing the process as fully anonymized.

Third-party services we use

Data retention

Order, client, and financial records are retained indefinitely as business and legal/financial records — this matches standard accounting-record practice, and orders are cancelled rather than deleted. Order reference images move from active storage to long-term archive storage after 90 days once an order is complete or cancelled, and remain in archive storage after that (no further automatic deletion currently occurs). Login-attempt and rate-limiting records are used only for security purposes and are not accessible to any user through the app.

Account Deletion

PS LASER users (our own staff — Owners, Managers, Supervisors, and Workers) can request deletion of their account and associated personal data at any time, either from inside the app or by email.

Option 1 — In the app

Open the PS LASER app and go to Settings → Request Account Deletion. Confirming this immediately deactivates the account — the user can no longer log in — and submits a deletion request for that person's company Owner or Manager to review and complete. Deactivation happens right away; finalizing the request is completed by the Owner/Manager, not automatically, so exact timing after that point can vary.

Option 2 — By email

If the app isn't accessible, email pslaser24@gmail.com from the email address associated with the account (or include the registered name and employer) with the subject "Account Deletion Request." We confirm identity with the company's Owner or Manager and process the request from there, within a reasonable time after that confirmation.

What a deletion request covers

• The employee profile (name, role, department, shift)
• Login credentials (PIN hash, security-question answer)
• Device push-notification tokens registered to the account
• The AI assistant's chat history for that account

What is retained regardless of a deletion request

Orders, client records, and production/financial history a user was involved in are kept as business and legal/financial records, the same way they're retained for every account — not specific to any one person. This is the same standard bookkeeping and audit-trail practice described under "Data retention" above. A user's name may continue to appear on historical records (for example, "order taken by") even after their account itself is deleted.

See our dedicated Account Deletion page for the same information in one place, kept in sync with this section.

Camera & photo library access

The app requests camera access to scan QR codes and to take reference photos for orders, and photo-library access to attach an existing photo to an order. Neither permission is used for anything beyond these two purposes.

Children's privacy

PS Laser is an internal business tool for our own staff and is not directed at, or knowingly used by, children.

Security

PINs and security-question answers are never stored in plain text. Application secrets (API keys, service credentials) are held only on our backend and are never shipped inside the app. Repeated failed login attempts are automatically rate-limited.

Changes to this policy

If this policy changes in a way that materially affects how your data is handled, we'll update the "last updated" date above.

Contact us

Questions about this policy or how your data is handled: pslaser24@gmail.com.