Support
Help, from a real person.
No ticket queue, no bot — support requests go directly to our team by email.
Common topics
Login & PIN issues
Trouble signing in, or need to reset a forgotten PIN? PS Laser uses a security question set at registration to recover access — no email link involved.
Account issues
New account still pending approval, or need a role/department corrected? An Owner or Manager on your team can review this from User Management, or contact us directly.
Order issues
Questions about an order that isn’t showing the right status, part, or attachment.
Notification issues
Not receiving order or delivery alerts? Check notification permissions for the app, and confirm you’re signed in on the device you expect alerts on.